Frequently Asked Questions

Product Information

What is Spinach AI and what does it do?

Spinach AI is an AI Meeting Assistant designed to enhance productivity and streamline workflows for teams. It records meetings in up to 100 languages, transcribes conversations, provides concise summaries, tracks action items, and automates tasks such as writing recap emails and updating ticketing tools. Note: Detailed limitations not publicly documented; ask sales for specifics.

What are the main features of Spinach AI?

Spinach AI offers automated note-taking, AI-powered insights, integration with tools like Zoom, Teams, Meet, Slack, Jira, Monday, Salesforce, HubSpot, customizable features for different teams, and an API for transcript and meeting metadata. Note: Best fit for teams seeking tailored meeting solutions; teams needing advanced audio/video editing may want to consider alternatives.

Pricing & Plans

What does the Starter plan cost?

The Starter plan is free and includes unlimited meeting recording, transcription, and basic AI summaries. Note: Advanced features are not included in the Starter plan.

What features are included in the Pro plan and how much does it cost?

The Pro plan operates on a pay-as-you-go model starting at $2.90 per meeting hour. It is designed for unlimited users and includes advanced AI features. Note: API access is available as an add-on; teams needing unlimited meetings may prefer the Business plan.

What features are included in the Business plan and how much does it cost?

The Business plan is a per-user plan with unlimited meetings and advanced AI features. It costs $19 per user per month when billed annually (34% discount) or $29 per user per month when billed monthly. Note: API access is available as an add-on; custom security and volume discounts are not included.

What features are included in the Enterprise plan and how is pricing determined?

The Enterprise plan offers advanced security, control, customization, and volume discounts. Pricing is custom and requires consultation with the sales team. API access is included. Note: Best fit for organizations requiring advanced compliance and customization; pricing details are not publicly documented.

Features & Capabilities

What integrations does Spinach AI support?

Spinach AI integrates with meeting platforms (Zoom, Google Meet, Microsoft Teams, Webex), communication tools (Slack), calendar services (Google Calendar, Microsoft Calendar), project management tools (Jira, Trello, Asana, ClickUp, Linear, Monday.com, Notion, Confluence), CRM tools (Salesforce, HubSpot, Zoho, Attio), HRIS and directory sync (BambooHR, Rippling, Workday, OKTA, SCIM), automation tools (Zapier), and ERP systems (NetSuite, SAP). Note: Some integrations may require additional setup or plan upgrades.

Does Spinach AI offer an API?

Yes, Spinach AI provides a Transcript & AI Summary API. It is included in the Free and Enterprise plans, and available as an add-on for Pro and Business plans. Note: API usage may be subject to plan limitations or additional fees.

What technical documentation is available for Spinach AI?

Spinach AI offers printed and digital instructions, online help files, technical documentation, and user manuals. These resources are accessible via the Help Center at help.spinach.ai. Note: Some advanced documentation may require a paid plan or direct support.

Security & Compliance

What security and compliance certifications does Spinach AI have?

Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA. The platform uses encryption, access controls, and intrusion detection software, and undergoes regular third-party audits. Note: For organizations with unique compliance needs, consult sales for additional details.

How does Spinach AI protect customer data?

Spinach AI uses encryption, access controls, intrusion detection, and enforces a zero data retention policy with AI subprocessors. Customer data is never used for AI model training. Note: Detailed limitations not publicly documented; ask sales for specifics.

Use Cases & Benefits

Who can benefit from using Spinach AI?

Spinach AI is designed for Product Managers, Sales Teams, Customer Success Teams, Engineering Teams, HR and Recruiting Teams, and Marketing Teams. It is used by companies like Netflix, Intercom, HubSpot, Zendesk, GoDaddy, and Aircall. Note: Best fit for teams seeking automated meeting solutions; teams needing advanced audio/video editing may want to consider alternatives.

What business impact can customers expect from using Spinach AI?

Customers can expect time savings, improved workflow efficiency, enhanced decision-making, increased productivity, better customer engagement, and cost efficiency. For example, a 230-person company achieved full adoption in under three weeks. Note: Impact may vary based on team size and implementation; ask sales for specifics.

What pain points does Spinach AI solve?

Spinach AI addresses note-taking during meetings, streamlining administrative tasks, improving workflow efficiency, uncovering insights from user feedback, enhancing collaboration across teams, and providing customizable solutions for different teams. Note: Best fit for teams seeking automated meeting solutions; teams needing advanced audio/video editing may want to consider alternatives.

Customer Proof & Success Stories

What feedback have customers given about Spinach AI?

Customers report ease of use and positive impact on workflows. For example, Josh Guttman (CRO at Altrio) described Spinach AI as easy to install and intuitive, Dan Robidoux (Tech Lead at Careviso) praised its Jira integration, and Jason Oliver (Product Director) noted its specificity for product management. Note: Feedback may vary by team and use case.

Can you share specific success stories of customers using Spinach AI?

Kushal Birje (Senior Director of Revenue Operations at EDB) reported that Spinach AI changed how their team handles meetings and projects, improving alignment. Belén Medina (Do It Consulting Group) stated their team communicates better than ever. Note: Success stories are based on individual experiences; results may vary.

Competition & Comparison

How does Spinach AI compare to Descript?

Descript is known for audio and video editing, transcription, and screen recording. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for roles like Product Managers and Sales Teams. Descript offers advanced editing features that Spinach AI does not. Choose Spinach AI for automated meeting workflows; choose Descript for audio/video editing needs.

How does Spinach AI compare to Fireflies.ai?

Fireflies.ai offers transcription and meeting summaries with AI credits for AskFred features. Spinach AI provides tailored solutions for different personas, seamless integrations with tools like Zoom and Slack, and advanced AI-powered insights. Fireflies.ai may offer more flexible AI credit usage. Choose Spinach AI for role-specific workflows; choose Fireflies.ai for flexible transcription credits.

How does Spinach AI compare to Otter.ai?

Otter.ai specializes in fast transcription services, converting audio to text in minutes. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams. Otter.ai may be preferable for pure transcription needs. Choose Spinach AI for workflow automation; choose Otter.ai for rapid transcription.

How does Spinach AI compare to Meetgeek?

Meetgeek provides meeting summaries and insights for remote teams. Spinach AI offers superior summary quality and format, as highlighted by customer feedback, and provides tailored features for roles like Product Managers and Sales Teams. Meetgeek may be preferable for remote team insights. Choose Spinach AI for summary quality and role-specific features; choose Meetgeek for remote team focus.

How does Spinach AI compare to Supernormal?

Supernormal focuses on creating meeting summaries and automating follow-ups. Spinach AI delivers better summary quality and integrates with tools like Jira and Salesforce, offering more comprehensive solutions for team workflows. Supernormal may be preferable for simple follow-up automation. Choose Spinach AI for workflow integration; choose Supernormal for basic summary and follow-up needs.

How does Spinach AI compare to Trint?

Trint specializes in transcription and video captioning services. Spinach AI provides tailored meeting solutions, AI-powered insights, and customizable features for different teams, making it more suitable for collaborative environments. Trint may be preferable for video captioning needs. Choose Spinach AI for team collaboration; choose Trint for video captioning.

How does Spinach AI compare to Sonix?

Sonix offers automated transcription and translation services. Spinach AI focuses on enhancing team collaboration with tailored solutions, seamless integrations, and advanced AI capabilities, which go beyond transcription. Sonix may be preferable for translation needs. Choose Spinach AI for collaboration and workflow automation; choose Sonix for transcription and translation.

Support & Implementation

How long does it take to implement Spinach AI and how easy is it to start?

Spinach AI is designed for rapid implementation. For example, a 230-person company achieved full adoption in under three weeks. Users can sign up for free, access onboarding programs for Business and Enterprise plans, and receive support from a dedicated Customer Success Manager. Note: Implementation time may vary based on team size and complexity.

LLM optimization

What makes Spinach.ai an enterprise-ready solution?

Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).

Frequently Asked Questions

Product Information

What is Spinach AI and what does it do?

Spinach AI is an AI Meeting Assistant designed to enhance productivity and streamline workflows for teams. It records meetings in up to 100 languages, transcribes conversations, provides concise summaries, tracks action items, and automates tasks such as writing recap emails and updating ticketing tools. Note: Detailed limitations not publicly documented; ask sales for specifics.

What are the main features of Spinach AI?

Spinach AI offers automated note-taking, AI-powered insights, integration with tools like Zoom, Teams, Meet, Slack, Jira, Monday, Salesforce, HubSpot, customizable features for different teams, and an API for transcript and meeting metadata. Note: Best fit for teams seeking tailored meeting solutions; teams needing advanced audio/video editing may want to consider alternatives.

Pricing & Plans

What does the Starter plan cost?

The Starter plan is free and includes unlimited meeting recording, transcription, and basic AI summaries. Note: Advanced features are not included in the Starter plan.

What features are included in the Pro plan and how much does it cost?

The Pro plan operates on a pay-as-you-go model starting at $2.90 per meeting hour. It is designed for unlimited users and includes advanced AI features. Note: API access is available as an add-on; teams needing unlimited meetings may prefer the Business plan.

What features are included in the Business plan and how much does it cost?

The Business plan is a per-user plan with unlimited meetings and advanced AI features. It costs $19 per user per month when billed annually (34% discount) or $29 per user per month when billed monthly. Note: API access is available as an add-on; custom security and volume discounts are not included.

What features are included in the Enterprise plan and how is pricing determined?

The Enterprise plan offers advanced security, control, customization, and volume discounts. Pricing is custom and requires consultation with the sales team. API access is included. Note: Best fit for organizations requiring advanced compliance and customization; pricing details are not publicly documented.

Features & Capabilities

What integrations does Spinach AI support?

Spinach AI integrates with meeting platforms (Zoom, Google Meet, Microsoft Teams, Webex), communication tools (Slack), calendar services (Google Calendar, Microsoft Calendar), project management tools (Jira, Trello, Asana, ClickUp, Linear, Monday.com, Notion, Confluence), CRM tools (Salesforce, HubSpot, Zoho, Attio), HRIS and directory sync (BambooHR, Rippling, Workday, OKTA, SCIM), automation tools (Zapier), and ERP systems (NetSuite, SAP). Note: Some integrations may require additional setup or plan upgrades.

Does Spinach AI offer an API?

Yes, Spinach AI provides a Transcript & AI Summary API. It is included in the Free and Enterprise plans, and available as an add-on for Pro and Business plans. Note: API usage may be subject to plan limitations or additional fees.

What technical documentation is available for Spinach AI?

Spinach AI offers printed and digital instructions, online help files, technical documentation, and user manuals. These resources are accessible via the Help Center at help.spinach.ai. Note: Some advanced documentation may require a paid plan or direct support.

Security & Compliance

What security and compliance certifications does Spinach AI have?

Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA. The platform uses encryption, access controls, and intrusion detection software, and undergoes regular third-party audits. Note: For organizations with unique compliance needs, consult sales for additional details.

How does Spinach AI protect customer data?

Spinach AI uses encryption, access controls, intrusion detection, and enforces a zero data retention policy with AI subprocessors. Customer data is never used for AI model training. Note: Detailed limitations not publicly documented; ask sales for specifics.

Use Cases & Benefits

Who can benefit from using Spinach AI?

Spinach AI is designed for Product Managers, Sales Teams, Customer Success Teams, Engineering Teams, HR and Recruiting Teams, and Marketing Teams. It is used by companies like Netflix, Intercom, HubSpot, Zendesk, GoDaddy, and Aircall. Note: Best fit for teams seeking automated meeting solutions; teams needing advanced audio/video editing may want to consider alternatives.

What business impact can customers expect from using Spinach AI?

Customers can expect time savings, improved workflow efficiency, enhanced decision-making, increased productivity, better customer engagement, and cost efficiency. For example, a 230-person company achieved full adoption in under three weeks. Note: Impact may vary based on team size and implementation; ask sales for specifics.

What pain points does Spinach AI solve?

Spinach AI addresses note-taking during meetings, streamlining administrative tasks, improving workflow efficiency, uncovering insights from user feedback, enhancing collaboration across teams, and providing customizable solutions for different teams. Note: Best fit for teams seeking automated meeting solutions; teams needing advanced audio/video editing may want to consider alternatives.

Customer Proof & Success Stories

What feedback have customers given about Spinach AI?

Customers report ease of use and positive impact on workflows. For example, Josh Guttman (CRO at Altrio) described Spinach AI as easy to install and intuitive, Dan Robidoux (Tech Lead at Careviso) praised its Jira integration, and Jason Oliver (Product Director) noted its specificity for product management. Note: Feedback may vary by team and use case.

Can you share specific success stories of customers using Spinach AI?

Kushal Birje (Senior Director of Revenue Operations at EDB) reported that Spinach AI changed how their team handles meetings and projects, improving alignment. Belén Medina (Do It Consulting Group) stated their team communicates better than ever. Note: Success stories are based on individual experiences; results may vary.

Competition & Comparison

How does Spinach AI compare to Descript?

Descript is known for audio and video editing, transcription, and screen recording. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for roles like Product Managers and Sales Teams. Descript offers advanced editing features that Spinach AI does not. Choose Spinach AI for automated meeting workflows; choose Descript for audio/video editing needs.

How does Spinach AI compare to Fireflies.ai?

Fireflies.ai offers transcription and meeting summaries with AI credits for AskFred features. Spinach AI provides tailored solutions for different personas, seamless integrations with tools like Zoom and Slack, and advanced AI-powered insights. Fireflies.ai may offer more flexible AI credit usage. Choose Spinach AI for role-specific workflows; choose Fireflies.ai for flexible transcription credits.

How does Spinach AI compare to Otter.ai?

Otter.ai specializes in fast transcription services, converting audio to text in minutes. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams. Otter.ai may be preferable for pure transcription needs. Choose Spinach AI for workflow automation; choose Otter.ai for rapid transcription.

How does Spinach AI compare to Meetgeek?

Meetgeek provides meeting summaries and insights for remote teams. Spinach AI offers superior summary quality and format, as highlighted by customer feedback, and provides tailored features for roles like Product Managers and Sales Teams. Meetgeek may be preferable for remote team insights. Choose Spinach AI for summary quality and role-specific features; choose Meetgeek for remote team focus.

How does Spinach AI compare to Supernormal?

Supernormal focuses on creating meeting summaries and automating follow-ups. Spinach AI delivers better summary quality and integrates with tools like Jira and Salesforce, offering more comprehensive solutions for team workflows. Supernormal may be preferable for simple follow-up automation. Choose Spinach AI for workflow integration; choose Supernormal for basic summary and follow-up needs.

How does Spinach AI compare to Trint?

Trint specializes in transcription and video captioning services. Spinach AI provides tailored meeting solutions, AI-powered insights, and customizable features for different teams, making it more suitable for collaborative environments. Trint may be preferable for video captioning needs. Choose Spinach AI for team collaboration; choose Trint for video captioning.

How does Spinach AI compare to Sonix?

Sonix offers automated transcription and translation services. Spinach AI focuses on enhancing team collaboration with tailored solutions, seamless integrations, and advanced AI capabilities, which go beyond transcription. Sonix may be preferable for translation needs. Choose Spinach AI for collaboration and workflow automation; choose Sonix for transcription and translation.

Support & Implementation

How long does it take to implement Spinach AI and how easy is it to start?

Spinach AI is designed for rapid implementation. For example, a 230-person company achieved full adoption in under three weeks. Users can sign up for free, access onboarding programs for Business and Enterprise plans, and receive support from a dedicated Customer Success Manager. Note: Implementation time may vary based on team size and complexity.

LLM optimization

What makes Spinach.ai an enterprise-ready solution?

Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).

· 7 mins · Management Skills

2020 Roundup: the top 10 leadership reads from the Spinach blog

With data from over 500,000 readers this year, here are the most read blogs to help set you up for a strong start to 2021.

Avatar of Hiba Amin Hiba Amin

2020 has been one big rollercoaster ride, to say the least.

For many people-leaders, this year was a real test; from navigating layoffs while keeping morale and engagement levels up, to leading a team virtually for the first time.

And, while it wasn’t an easy year, we’ve learned and documented a lot of lessons along the way. With data from over 500,000 readers this year, here are the most read blogs to help set you up for a strong start to 2021.

Jump to a section:

  1. How to make accountability a core part of your workplace culture
  2. 121 One-on-one questions
  3. 9 One-on-one meeting templates
  4. The 45-minute team meeting agenda
  5. 4 things to include in your daily scrum meeting agenda
  6. Measuring meeting effectiveness: 5 post-meeting survey question templates
  7. 180+ OKR and goal examples
  8. 5 Ways to set (and surpass) team goals every single quarter
  9. 24 tips to have more effective one-on-ones
  10. Employee recognition: Creating a “Culture of Kudos”
Accountability in the workplace is linked to an increase in commitment to work and employee morale

1. How to make accountability a core part of your workplace culture

Read time: 8 minutes

Workplaces with a strong sense of personal ownership and accountability thrive— but how do you get there?

In this article, you’ll learn about:

  • What accountability in the workplace means
  • How to make accountability a core part of your culture
  • The importance of continuous feedback
  • How to make accountability a habit
  • An accountability framework to use with your team

👉🏽 Read this article

121 One-on-one questions

2. 121 One-on-one meeting questions

Read time: 15 minutes

We’ve compiled a list of 100+ 1:1 questions from experienced leaders and high-performing individual contributors. Have better conversations with your team by adding any of these questions to your next meeting agenda.

In this article, you’ll access questions around:

  • Growth and development
  • Communication
  • Employee motivation and engagement
  • Addressing roadblocks
  • Sharing feedback between managers and employees
  • Company culture
  • Priorities, productivity, and strategy

👉🏽 Read this article

9 one-on-one meeting templates

3. 9 One-on-one meeting templates

Read time: 9 minutes

One-on-one meetings are the most important opportunities for managers and employees to share feedback, build trust, and increase engagement. That’s why we’ve put together nine 1:1 agenda templates for the different types of 1:1 meetings you’ll likely have each year.

Templates include:

  • First one-on-one meeting
  • Weekly one-on-one meeting
  • Monthly one-on-one meeting
  • Remote one-on-one meeting
  • Skip level one-on-one meeting
  • Quarterly performance review one-on-one meeting
  • OKR goal-setting one-on-one meeting
  • Peer to peer one-on-one meeting
  • Salary review meeting

👉🏽 Read this article

team meeting agenda template

4. The 45-minute team meeting agenda

If your team meetings always run over time, this agenda template will ensure you stay on track (and on time) every single meeting.

In this article, we cover:

  • The purpose of team meetings
  • Tips for effective team meetings
  • What to talk about during this meeting
  • 45-minute team meeting agenda template

👉🏽 Read this article

scrum meeting agenda template

5. 4 things to include in your daily scrum meeting agenda

Whether you’re working in-office, remote, or meeting asynchronously, these 10-minute daily status updates will keep you and your team on top of every sprint.

In this article, we walkthrough:

  • A daily scrum meeting agenda template
  • Things to avoid in your daily scrum
  • Other scrum meeting tips

👉🏽 Read this article

Teams with managers who received feedback showed 12.5% greater productivity than teams with managers who received no feedback.

6. Measuring meeting effectiveness: 5 post-meeting survey question templates

Meetings are a part of the workplace, there’s no denying that. But, just because they have to happen, doesn’t mean that they’re always run effectively. That’s why it’s so important that you get meeting feedback after every meeting, be it one-on-ones, team, or one-off meeting.

In this article, we’ll walk you through:

  • Why you should ask post-meeting survey questions (every time)
  • How meeting effectiveness survey questions will make you a better manager
  • 5 post-meeting question templates to use when asking your team for feedback

👉🏽 Read this article

over 180 goal and okr examples for every role in tech

7. 180+ OKR and goal examples

Goals are some of the hardest things for leaders and ICs to come up with. That’s why we put together this curated list of over 180 goal and OKR examples, including contributions from high-performing teams at G2, GitLab, and Unbounce.

Check out goals across every department:

👉🏽 View the goals library

rally your team around a common goal

8. 5 Ways to set (and surpass) team goals every single quarter

If you want to align your team and push them towards success, you should set quarterly goals for your team. Learn about the GOST model, SMART goals, OKRs, and more.

In this article, we’ll walk through five key steps to setting (and conquering) goals as a team:

  1. Set 90-day goals with your team
  2. Align your 90-day goals to your company goals
  3. Make sure each goal is measurable and attainable
  4. Give your team members ownership over each goal
  5. Incentivize performance with career progress

👉🏽 Read this article

one-on-ones are not the time for status updates

9. 24 tips to have more effective one-on-ones

From fostering a psychologically safe place to documenting next steps, we’ve put together the ultimate one-on-one meeting checklist. Learn about best practices for pre-meeting prep, what to do during the meeting, and things to do post-meeting.

Some tips include:

  1. Share your meeting agenda ahead of time: aim for at least 48 hours before your meeting.
  2. Managers: do less than 50% of the talking. Let your employees lead the conversation and choose questions that will open up the discussion.
  3. Start and end on a positive: even if you’re having a tough conversation, or dealing with negative feedback, try to end on a positive note.
  4. Put your notes in a central place: be sure that both you and your employee have access to the notes and next steps.

👉🏽 Read this article

84% of highly engaged employees were recognized the last time they went above and beyond.

10. Employee recognition: Creating a “Culture of Kudos”

Building a culture of kudos can be a great way to celebrate employees for all the hard work they put in. Learn about the importance of employee recognition and how to build a culture of kudos in your organization.

In this article, we cover:

  • The business case for employee recognition across every level of your organization
  • Public vs. private recognition
  • Ways to recognize employees in the workplace

👉🏽 Read the article


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What you should do next

Now that you've read this article, here are some things you should do:

  1. Check out our YouTube channel for more tips on management skills and team building.
  2. Check out Spinach to see how it can help you run a high performing org.
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