Frequently Asked Questions
Security & Compliance
What security certifications does Spinach AI hold?
Spinach AI is SOC 2 Type 2 certified, verified by independent auditor EY. This certification confirms that Spinach AI's security controls effectively protect user data over time, ensuring security, reliability, data integrity, confidentiality, and privacy of sensitive information. For access to the SOC 2 report, contact [email protected].
Source: Spinach AI Security
Is Spinach AI GDPR compliant?
Yes, Spinach AI adheres to GDPR regulations, ensuring secure and compliant handling of user data. Spinach AI's data governance ensures responsible data handling, transparency, and the highest privacy standards. For access to the Data Processing Agreement (DPA), contact Spinach AI.
Source: Spinach AI Security
Does Spinach AI comply with HIPAA regulations?
Yes, Spinach AI is HIPAA compliant and signs Business Associate Agreements (BAAs) to rigorously protect Protected Health Information (PHI). This ensures data confidentiality, integrity, and security, meeting stringent requirements for handling sensitive health information.
Source: Spinach AI Security
How does Spinach AI protect my data?
Spinach AI uses best-in-class encryption standards, including TLS encryption for data in transit and AES-256 encryption for data at rest. The platform also employs access controls, intrusion detection software, and custom data retention policies to safeguard your information. Spinach AI never uses your data for AI model training, maintaining strict privacy standards.
Source: Spinach AI Security
Does Spinach AI use customer data to train its AI models?
No, Spinach AI never uses customer data to train AI models. This policy is enforced for all AI subprocessors, who are also required to maintain a zero data retention policy.
Source: Spinach AI Security
What additional security features does Spinach AI offer?
Spinach AI offers SAML Single Sign-On (SSO), user provisioning (SCIM), admin portal controls, and custom data retention policies as add-ons. These features provide enhanced security and administrative control for organizations.
Source: Spinach AI Security
Features & Capabilities
What are the key features of Spinach AI?
Spinach AI offers an AI Meeting Assistant that runs meetings, summarizes conversations, and automates post-meeting tasks. Key features include automated note-taking, workflow optimization (such as generating sprint plans and PRDs), AI-powered insights from user feedback, and seamless integrations with tools like Zoom, Slack, Jira, and Salesforce. Spinach AI also provides tailored solutions for different roles, including product managers, sales teams, engineering teams, and more.
Source: Spinach AI Homepage
Does Spinach AI offer an API?
Yes, Spinach AI offers a Transcript & AI Summary API. This API is available as an add-on for some plans and is included in the Enterprise plan. It provides advanced capabilities for generating and managing transcripts and AI-generated summaries.
Source: Spinach AI Pricing
Use Cases & Benefits
What problems does Spinach AI solve?
Spinach AI addresses several core problems: manual note-taking during meetings, time-consuming administrative tasks, inefficient workflows, difficulty uncovering insights from user feedback, and challenges in team collaboration. By automating note-taking, action item tracking, and integrating with popular tools, Spinach AI enables teams to focus on impactful work and strategic decision-making.
Source: Spinach AI Homepage
Who can benefit from using Spinach AI?
Spinach AI is designed for a wide range of professionals and teams, including product managers, engineering teams, project managers, marketing teams, HR and recruiting teams, customer success teams, sales teams, and finance and accounting teams. Companies that prioritize productivity, collaboration, and automation can benefit from Spinach AI's tailored solutions.
Source: Spinach AI Homepage
What industries are represented in Spinach AI's case studies?
Spinach AI has been successfully implemented in industries such as sales, customer success, technology, revenue operations, consulting, and healthcare technology. Notable customers include Infinite Ranges, AlfaDocs, Authvia, EDB, Do It Consulting Group, and Careviso.
Source: Spinach AI Testimonials
Can you share specific customer success stories?
Yes. For example, Ron Meyer (Alliance Executive at Infinite Ranges) uses Spinach AI to manage sales cycles and capture action items without pausing to take notes. Sergio (Customer Success Manager at AlfaDocs) leverages Spinach AI for brainstorming and follow-ups, reducing administrative workload. Matt Filion (Authvia) recommends Spinach AI for streamlining workflows and improving productivity. For more, visit Spinach AI Testimonials.
Support & Implementation
How easy is it to get started with Spinach AI?
Spinach AI is designed for quick and easy implementation. Users can sign up using Google or Microsoft accounts, connect their calendars, and start using the platform immediately. No complex IT involvement is required. Premium users benefit from an onboarding program for a smooth transition.
Source: Spinach AI Pricing
What customer support options are available?
Spinach AI offers priority support for premium plans, a dedicated Customer Success Manager, and an onboarding program for new customers. All users can access the Help Center for support and answers to frequently asked questions.
Source: Spinach AI Pricing
How does Spinach AI handle maintenance, upgrades, and troubleshooting?
Spinach AI provides priority support for premium plans, a dedicated Customer Success Manager, and onboarding assistance to address maintenance, upgrades, and troubleshooting. The Help Center offers guides and best practices for resolving common issues.
Source: Spinach AI Pricing
Competition & Differentiation
How does Spinach AI differ from other AI meeting tools?
Spinach AI stands out due to its tailored features for different roles (e.g., automated roadmap meetings for product managers, CRM integrations for sales teams), advanced AI-powered insights, seamless integrations with popular tools, and customizable solutions for various teams. Customer testimonials highlight unmatched specificity and ease of use compared to generic alternatives.
Source: Spinach AI Homepage
Why should I choose Spinach AI over other solutions?
Spinach AI offers tailored features for different user segments, enhanced productivity through automation, advanced AI-powered insights, seamless integrations, and customizable solutions. Real customer testimonials emphasize its specificity, ease of use, and ability to address unique pain points across industries.
Source: Spinach AI Homepage
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).