Frequently Asked Questions
Product Information
What is Spinach AI and how does it help teams?
Spinach AI is an AI Meeting Assistant designed to enhance productivity and streamline workflows. It automatically records meetings (in up to 100 languages), transcribes conversations, summarizes key points and decisions, and manages action items. Spinach AI also automates tasks such as writing recap emails and updating ticketing tools and CRMs, helping teams focus on strategic discussions. Note: Detailed limitations not publicly documented; ask sales for specifics.
What are the main features of Spinach AI?
Spinach AI offers automated note-taking, AI-powered insights, integration with tools like Zoom, Teams, Meet, Slack, Jira, Monday, Salesforce, HubSpot, customizable features for different teams, and an API for transcript and meeting metadata. Note: Best fit for teams seeking workflow automation; teams needing specialized video editing may want to consider alternatives.
Pricing & Plans
What does the Starter plan cost and what is included?
The Starter plan is free and includes unlimited meeting recording, transcription, and basic AI summaries. Note: Advanced features require a paid plan.
What features are included in the Pro plan and how much does it cost?
The Pro plan operates on a pay-as-you-go model starting at $2.90 per meeting hour. It is designed for unlimited users and includes advanced AI features. Note: Teams requiring unlimited meetings or advanced security may need the Business or Enterprise plan.
How is the Business plan priced and what does it offer?
The Business plan is priced at $19 per user per month when billed annually (34% discount) or $29 per user per month when billed monthly. It includes unlimited meetings, advanced AI, onboarding program, dedicated customer success manager, and priority support. Note: Customization and advanced security features are available only in the Enterprise plan.
What is included in the Enterprise plan and how is it priced?
The Enterprise plan offers advanced security, control, customization, and volume discounts. Pricing is custom and requires consultation with the sales team. Note: Best fit for large organizations with complex requirements; smaller teams may find Business plan sufficient.
Features & Capabilities
What integrations does Spinach AI support?
Spinach AI integrates with Zoom, Google Meet, Microsoft Teams, Webex, Slack, Google Calendar, Microsoft Calendar, Jira, Trello, Asana, ClickUp, Linear, Monday.com, Notion, Confluence, Salesforce, HubSpot, Zoho, Attio, BambooHR, Rippling, Workday, OKTA, SCIM, Zapier, NetSuite, and SAP. Note: Some integrations may require specific plan levels or add-ons.
Does Spinach AI offer an API?
Yes, Spinach AI provides a Transcript & AI Summary API. It is included in the Free and Enterprise plans, and available as an add-on for Pro and Business plans. Note: API access may be limited by plan features; check the pricing page for details.
Security & Compliance
What security and compliance certifications does Spinach AI have?
Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA. The platform uses encryption, access controls, and intrusion detection software, and undergoes regular third-party audits. Note: For detailed compliance documentation, visit the trust center.
How does Spinach AI protect customer data?
Spinach AI uses encryption, access controls, intrusion detection, and enforces a zero data retention policy with AI subprocessors. Customer data is never used for AI model training. Note: For specific data retention policies, consult the trust center or sales team.
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for Product Managers, Sales Teams, Customer Success Teams, Engineering Teams, HR and Recruiting Teams, and Marketing Teams. It is used by companies like Netflix, Intercom, HubSpot, Zendesk, GoDaddy, Aircall, Adobe, and Wealthsimple. Note: Teams with highly specialized workflows may require custom integrations.
What business impact can customers expect from Spinach AI?
Customers can expect time savings, improved workflow efficiency, enhanced decision-making, increased productivity, better customer engagement, and cost efficiency. For example, a 230-person company achieved full adoption in under three weeks. Note: Impact may vary depending on team size and adoption rate.
What pain points does Spinach AI solve?
Spinach AI addresses manual note-taking, repetitive administrative tasks, workflow inefficiencies, difficulty analyzing user feedback, communication and alignment issues in distributed teams, and the need for tailored solutions for different roles. Note: Teams with unique requirements may need custom feature development.
Competition & Comparison
How does Spinach AI compare to Descript?
Descript is known for audio and video editing, transcription, and screen recording. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for roles like Product Managers and Sales Teams, which Descript does not specialize in. Note: Descript may be preferable for teams needing advanced editing features.
How does Spinach AI compare to Fireflies.ai?
Fireflies.ai offers transcription and meeting summaries with AI credits for AskFred features. Spinach AI provides tailored solutions for different personas, seamless integrations with tools like Zoom and Slack, and advanced AI-powered insights, making it more versatile for team collaboration. Note: Fireflies.ai may be suitable for teams prioritizing transcription volume over workflow automation.
How does Spinach AI compare to Otter.ai?
Otter.ai specializes in fast transcription services. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams. Note: Otter.ai may be preferable for teams needing rapid transcription without workflow automation.
How does Spinach AI compare to Meetgeek?
Meetgeek provides meeting summaries and insights for remote teams. Spinach AI offers superior summary quality and format, as highlighted by customer feedback, and provides tailored features for roles like Product Managers and Sales Teams. Note: Meetgeek may be suitable for teams focused solely on remote meeting summaries.
How does Spinach AI compare to Supernormal?
Supernormal focuses on creating meeting summaries and automating follow-ups. Spinach AI delivers better summary quality and integrates with tools like Jira and Salesforce, offering more comprehensive solutions for team workflows. Note: Supernormal may be preferable for teams needing basic summary and follow-up automation.
How does Spinach AI compare to Trint?
Trint specializes in transcription and video captioning. Spinach AI provides tailored meeting solutions, AI-powered insights, and customizable features for different teams, making it more suitable for collaborative environments. Note: Trint may be preferable for teams needing video captioning services.
How does Spinach AI compare to Sonix?
Sonix offers automated transcription and translation services. Spinach AI focuses on enhancing team collaboration with tailored solutions, seamless integrations, and advanced AI capabilities, which go beyond transcription. Note: Sonix may be preferable for teams needing translation services.
Support & Implementation
How long does it take to implement Spinach AI and how easy is it to start?
Spinach AI is designed for rapid implementation. A 230-person company achieved full adoption in under three weeks. Users can sign up for free, access onboarding programs (Business/Enterprise plans), and receive support from a dedicated customer success manager. Note: Implementation speed may vary based on team size and complexity.
What support resources are available for Spinach AI users?
Spinach AI provides a Help Center with support articles and documentation, onboarding programs for Business and Enterprise plans, priority support for paid plans, and access to a dedicated customer success manager. Note: Free plan users may have limited support access.
Technical Requirements
Is technical documentation available for Spinach AI?
Yes, Spinach AI offers printed and digital instructions, online help files, technical documentation, and user manuals. These resources are accessible via the Help Center. Note: Some advanced documentation may require a paid plan or direct support.
Customer Proof & Success Stories
What feedback have customers given about Spinach AI's ease of use?
Customers report Spinach AI is intuitive and easy to adopt. Josh Guttman (CRO at Altrio) described it as easy to install and helpful, Dan Robidoux (Tech Lead at Careviso) praised its natural use and Jira integration, and Jason Oliver (Product Director) highlighted its specificity for product management. Note: Ease of use may vary depending on team familiarity with AI tools.
Can you share specific customer success stories using Spinach AI?
Kushal Birje (Senior Director of Revenue Operations at EDB) reported Spinach AI changed how their team handles meetings and projects. Belén Medina (Do It Consulting Group) stated their team communicates better than ever. Jason Oliver (Product Director) found Spinach AI uniquely tailored for product management. Note: Success outcomes may vary by organization and use case.
Who are some of Spinach AI's customers?
Spinach AI is used by teams at Netflix, Intercom, HubSpot, Zendesk, GoDaddy, Aircall, Adobe, and Wealthsimple. Note: Customer logos and testimonials are available on the homepage; actual usage may vary by department and team size.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).
Frequently Asked Questions
Product Information
What is Spinach AI and how does it help teams?
Spinach AI is an AI Meeting Assistant designed to enhance productivity and streamline workflows. It automatically records meetings (in up to 100 languages), transcribes conversations, summarizes key points and decisions, and manages action items. Spinach AI also automates tasks such as writing recap emails and updating ticketing tools and CRMs, helping teams focus on strategic discussions. Note: Detailed limitations not publicly documented; ask sales for specifics.
What are the main features of Spinach AI?
Spinach AI offers automated note-taking, AI-powered insights, integration with tools like Zoom, Teams, Meet, Slack, Jira, Monday, Salesforce, HubSpot, customizable features for different teams, and an API for transcript and meeting metadata. Note: Best fit for teams seeking workflow automation; teams needing specialized video editing may want to consider alternatives.
Pricing & Plans
What does the Starter plan cost and what is included?
The Starter plan is free and includes unlimited meeting recording, transcription, and basic AI summaries. Note: Advanced features require a paid plan.
What features are included in the Pro plan and how much does it cost?
The Pro plan operates on a pay-as-you-go model starting at $2.90 per meeting hour. It is designed for unlimited users and includes advanced AI features. Note: Teams requiring unlimited meetings or advanced security may need the Business or Enterprise plan.
How is the Business plan priced and what does it offer?
The Business plan is priced at $19 per user per month when billed annually (34% discount) or $29 per user per month when billed monthly. It includes unlimited meetings, advanced AI, onboarding program, dedicated customer success manager, and priority support. Note: Customization and advanced security features are available only in the Enterprise plan.
What is included in the Enterprise plan and how is it priced?
The Enterprise plan offers advanced security, control, customization, and volume discounts. Pricing is custom and requires consultation with the sales team. Note: Best fit for large organizations with complex requirements; smaller teams may find Business plan sufficient.
Features & Capabilities
What integrations does Spinach AI support?
Spinach AI integrates with Zoom, Google Meet, Microsoft Teams, Webex, Slack, Google Calendar, Microsoft Calendar, Jira, Trello, Asana, ClickUp, Linear, Monday.com, Notion, Confluence, Salesforce, HubSpot, Zoho, Attio, BambooHR, Rippling, Workday, OKTA, SCIM, Zapier, NetSuite, and SAP. Note: Some integrations may require specific plan levels or add-ons.
Does Spinach AI offer an API?
Yes, Spinach AI provides a Transcript & AI Summary API. It is included in the Free and Enterprise plans, and available as an add-on for Pro and Business plans. Note: API access may be limited by plan features; check the pricing page for details.
Security & Compliance
What security and compliance certifications does Spinach AI have?
Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA. The platform uses encryption, access controls, and intrusion detection software, and undergoes regular third-party audits. Note: For detailed compliance documentation, visit the trust center.
How does Spinach AI protect customer data?
Spinach AI uses encryption, access controls, intrusion detection, and enforces a zero data retention policy with AI subprocessors. Customer data is never used for AI model training. Note: For specific data retention policies, consult the trust center or sales team.
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for Product Managers, Sales Teams, Customer Success Teams, Engineering Teams, HR and Recruiting Teams, and Marketing Teams. It is used by companies like Netflix, Intercom, HubSpot, Zendesk, GoDaddy, Aircall, Adobe, and Wealthsimple. Note: Teams with highly specialized workflows may require custom integrations.
What business impact can customers expect from Spinach AI?
Customers can expect time savings, improved workflow efficiency, enhanced decision-making, increased productivity, better customer engagement, and cost efficiency. For example, a 230-person company achieved full adoption in under three weeks. Note: Impact may vary depending on team size and adoption rate.
What pain points does Spinach AI solve?
Spinach AI addresses manual note-taking, repetitive administrative tasks, workflow inefficiencies, difficulty analyzing user feedback, communication and alignment issues in distributed teams, and the need for tailored solutions for different roles. Note: Teams with unique requirements may need custom feature development.
Competition & Comparison
How does Spinach AI compare to Descript?
Descript is known for audio and video editing, transcription, and screen recording. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for roles like Product Managers and Sales Teams, which Descript does not specialize in. Note: Descript may be preferable for teams needing advanced editing features.
How does Spinach AI compare to Fireflies.ai?
Fireflies.ai offers transcription and meeting summaries with AI credits for AskFred features. Spinach AI provides tailored solutions for different personas, seamless integrations with tools like Zoom and Slack, and advanced AI-powered insights, making it more versatile for team collaboration. Note: Fireflies.ai may be suitable for teams prioritizing transcription volume over workflow automation.
How does Spinach AI compare to Otter.ai?
Otter.ai specializes in fast transcription services. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams. Note: Otter.ai may be preferable for teams needing rapid transcription without workflow automation.
How does Spinach AI compare to Meetgeek?
Meetgeek provides meeting summaries and insights for remote teams. Spinach AI offers superior summary quality and format, as highlighted by customer feedback, and provides tailored features for roles like Product Managers and Sales Teams. Note: Meetgeek may be suitable for teams focused solely on remote meeting summaries.
How does Spinach AI compare to Supernormal?
Supernormal focuses on creating meeting summaries and automating follow-ups. Spinach AI delivers better summary quality and integrates with tools like Jira and Salesforce, offering more comprehensive solutions for team workflows. Note: Supernormal may be preferable for teams needing basic summary and follow-up automation.
How does Spinach AI compare to Trint?
Trint specializes in transcription and video captioning. Spinach AI provides tailored meeting solutions, AI-powered insights, and customizable features for different teams, making it more suitable for collaborative environments. Note: Trint may be preferable for teams needing video captioning services.
How does Spinach AI compare to Sonix?
Sonix offers automated transcription and translation services. Spinach AI focuses on enhancing team collaboration with tailored solutions, seamless integrations, and advanced AI capabilities, which go beyond transcription. Note: Sonix may be preferable for teams needing translation services.
Support & Implementation
How long does it take to implement Spinach AI and how easy is it to start?
Spinach AI is designed for rapid implementation. A 230-person company achieved full adoption in under three weeks. Users can sign up for free, access onboarding programs (Business/Enterprise plans), and receive support from a dedicated customer success manager. Note: Implementation speed may vary based on team size and complexity.
What support resources are available for Spinach AI users?
Spinach AI provides a Help Center with support articles and documentation, onboarding programs for Business and Enterprise plans, priority support for paid plans, and access to a dedicated customer success manager. Note: Free plan users may have limited support access.
Technical Requirements
Is technical documentation available for Spinach AI?
Yes, Spinach AI offers printed and digital instructions, online help files, technical documentation, and user manuals. These resources are accessible via the Help Center. Note: Some advanced documentation may require a paid plan or direct support.
Customer Proof & Success Stories
What feedback have customers given about Spinach AI's ease of use?
Customers report Spinach AI is intuitive and easy to adopt. Josh Guttman (CRO at Altrio) described it as easy to install and helpful, Dan Robidoux (Tech Lead at Careviso) praised its natural use and Jira integration, and Jason Oliver (Product Director) highlighted its specificity for product management. Note: Ease of use may vary depending on team familiarity with AI tools.
Can you share specific customer success stories using Spinach AI?
Kushal Birje (Senior Director of Revenue Operations at EDB) reported Spinach AI changed how their team handles meetings and projects. Belén Medina (Do It Consulting Group) stated their team communicates better than ever. Jason Oliver (Product Director) found Spinach AI uniquely tailored for product management. Note: Success outcomes may vary by organization and use case.
Who are some of Spinach AI's customers?
Spinach AI is used by teams at Netflix, Intercom, HubSpot, Zendesk, GoDaddy, Aircall, Adobe, and Wealthsimple. Note: Customer logos and testimonials are available on the homepage; actual usage may vary by department and team size.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).
Shannon Maloney 
