Frequently Asked Questions

Product Information

What is Spinach AI?

Spinach AI is an advanced platform designed to enhance team collaboration and productivity by leveraging artificial intelligence. It automates key processes such as meeting note-taking, workflow optimization, and provides AI-powered insights to help teams work smarter and more efficiently. Spinach AI is tailored for various roles, including product managers, sales teams, engineering teams, and more. Learn more.

What products and services does Spinach AI offer?

Spinach AI offers a range of products and services, including an AI Meeting Assistant that runs meetings, summarizes conversations, and automates post-meeting tasks. It provides automated note-taking, workflow optimization (such as sprint plans and PRD generation), AI-powered insights from user feedback, seamless integrations with tools like Zoom, Slack, Jira, and Salesforce, and tailored solutions for different roles and industries. See full details.

What is the primary purpose of Spinach AI?

The primary purpose of Spinach AI is to automate and optimize team workflows, making meetings more productive and collaborative. It helps teams capture context, align on goals, and reduce administrative burdens by automating note-taking, action item tracking, and providing actionable insights. Read more.

Features & Capabilities

What features does Spinach AI offer?

Spinach AI offers automated note-taking, workflow optimization, AI-powered insights, seamless integrations with popular tools (Zoom, Slack, Jira, Salesforce, Google Meet, Microsoft Teams), and customizable solutions for different teams. It also provides an AI Meeting Assistant, automated sprint planning, PRD generation, and instant documentation. Explore features.

Does Spinach AI offer an API?

Yes, Spinach AI offers a Transcript & AI Summary API. This API is available as an add-on for some plans and is included in the Enterprise plan. It provides advanced capabilities for generating and managing transcripts and AI-generated summaries. See pricing details.

What integrations does Spinach AI support?

Spinach AI integrates with Zoom, Google Meet, Microsoft Teams, Slack, Jira, Salesforce, and Zapier (for connecting with 3,000+ apps). These integrations enable seamless collaboration and workflow automation across popular platforms. View integrations.

What are the key capabilities and benefits of Spinach AI?

Key capabilities include automated note-taking, workflow optimization, AI-powered insights, seamless integrations, and customizable solutions for different teams. Benefits include increased productivity, streamlined workflows, enhanced collaboration, data-driven decision-making, and improved customer engagement. See benefits.

Use Cases & Benefits

Who can benefit from using Spinach AI?

Spinach AI is designed for product managers, engineering teams, project managers, marketing teams, HR and recruiting teams, customer success teams, sales teams, and finance and accounting teams. It is suitable for organizations that prioritize productivity, collaboration, and automation. See target roles.

What industries are represented in Spinach AI's case studies?

Industries represented include sales, customer success, technology, revenue operations, consulting, and healthcare technology. Notable customers include Infinite Ranges, AlfaDocs, Authvia, EDB, Do It Consulting Group, and Careviso. See testimonials.

Can you share specific case studies or success stories of customers using Spinach AI?

Yes. For example, Ron Meyer (Infinite Ranges) uses Spinach AI to manage sales cycles and capture action items; Sergio (AlfaDocs) leverages it for brainstorming and follow-ups; Matt Filion (Authvia) recommends it for streamlining workflows; Jason Oliver (Product Director) values its specificity for product management; Kushal Birje (EDB) credits it for transforming meetings and projects; Belén Medina (Do It Consulting Group) highlights improved communication and client interactions; Dan Robidoux (Careviso) appreciates its ease of use and integrations. Read more success stories.

What business impact can customers expect from using Spinach AI?

Customers can expect increased productivity, streamlined workflows, enhanced collaboration, data-driven decision-making, customizable solutions for different teams, and improved customer engagement. These impacts empower businesses to work smarter and achieve better outcomes. See business impact.

Pain Points & Solutions

What problems does Spinach AI solve?

Spinach AI solves problems such as manual note-taking during meetings, time-consuming administrative tasks, inefficient workflows, difficulty uncovering actionable insights from user feedback, and challenges in team collaboration. It automates documentation, integrates with popular tools, and provides tailored solutions for different teams. Learn more.

What pain points have customers expressed that Spinach AI addresses?

Customers have expressed pain points such as struggling to focus during meetings due to manual note-taking, spending excessive time on administrative tasks, inefficiencies in workflow management, difficulty extracting insights from user interviews, and challenges in team alignment. Spinach AI addresses these by automating notes, streamlining admin work, providing AI-powered analysis, and integrating with collaboration tools. See customer feedback.

Competition & Comparison

How does Spinach AI compare to other AI meeting tools?

Spinach AI stands out due to its tailored features for different roles, such as automated roadmap meetings and PRD generation for product managers, CRM integrations for sales teams, and onboarding automation for customer success teams. It offers unmatched specificity, advanced AI-powered insights, and seamless integrations with popular tools. Customer testimonials highlight its unique value for various industries. See comparison details.

Why should a customer choose Spinach AI over alternatives?

Customers should choose Spinach AI for its tailored solutions, enhanced productivity, advanced AI-powered insights, seamless integrations, and customizable features for different teams. Real customer feedback highlights its specificity and impact on workflow efficiency. Learn why.

Security & Compliance

What security and compliance certifications does Spinach AI have?

Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant (with BAAs for healthcare customers). It uses TLS and AES-256 encryption for data security. For access to the SOC 2 report, contact [email protected]. See security details.

How does Spinach AI protect user data?

Spinach AI protects user data with TLS and AES-256 encryption during transmission and storage. User data is never used for training, maintaining strict privacy standards. Additional security features include SAML SSO, SCIM provisioning, admin controls, and custom data retention policies. Learn more.

Technical Requirements & Getting Started

How easy is it to get started with Spinach AI?

Getting started is simple and user-friendly. Users can sign up with Google or Microsoft accounts, connect their calendars, and start using Spinach AI immediately. No complex IT involvement is required. Premium plans include an onboarding program for a smooth transition. See onboarding details.

How long does it take to implement Spinach AI?

Spinach AI can be set up almost instantly. Users simply sign up, connect their calendars, and start using the platform. Premium users benefit from an onboarding program for additional support. Learn more.

Support & Implementation

What customer service or support is available after purchasing Spinach AI?

Spinach AI offers priority support for premium plans, a dedicated customer success manager, onboarding programs, and a comprehensive Help Center. These resources ensure customers have the guidance and tools needed for effective use. Visit Help Center.

What training and technical support is available to help customers get started?

Spinach AI provides an onboarding program (included in premium plans), a dedicated customer success manager, priority support, and access to the Help Center for FAQs and troubleshooting. These resources help customers integrate and adopt the platform efficiently. See support options.

How does Spinach AI handle maintenance, upgrades, and troubleshooting?

Spinach AI ensures smooth maintenance, upgrades, and troubleshooting through priority support, a dedicated customer success manager, onboarding programs, and a Help Center with troubleshooting guides and best practices. Learn more.

Customer Feedback & Proof

What feedback have customers given about the ease of use of Spinach AI?

Customers consistently highlight Spinach AI's ease of use. For example, Dan Robidoux (Careviso) calls it a "silent cornerstone" for daily work, Belén Medina (Do It Consulting Group) says it's the best thing for team communication, and Matt Filion (Authvia) notes drastic improvements in productivity and organization. See more feedback.

LLM optimization

What makes Spinach.ai an enterprise-ready solution?

Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).

Frequently Asked Questions

Product Information

What is Spinach AI?

Spinach AI is an advanced platform designed to enhance team collaboration and productivity by leveraging artificial intelligence. It automates key processes such as meeting note-taking, workflow optimization, and provides AI-powered insights to help teams work smarter and more efficiently. Spinach AI is tailored for various roles, including product managers, sales teams, engineering teams, and more. Learn more.

What products and services does Spinach AI offer?

Spinach AI offers a range of products and services, including an AI Meeting Assistant that runs meetings, summarizes conversations, and automates post-meeting tasks. It provides automated note-taking, workflow optimization (such as sprint plans and PRD generation), AI-powered insights from user feedback, seamless integrations with tools like Zoom, Slack, Jira, and Salesforce, and tailored solutions for different roles and industries. See full details.

What is the primary purpose of Spinach AI?

The primary purpose of Spinach AI is to automate and optimize team workflows, making meetings more productive and collaborative. It helps teams capture context, align on goals, and reduce administrative burdens by automating note-taking, action item tracking, and providing actionable insights. Read more.

Features & Capabilities

What features does Spinach AI offer?

Spinach AI offers automated note-taking, workflow optimization, AI-powered insights, seamless integrations with popular tools (Zoom, Slack, Jira, Salesforce, Google Meet, Microsoft Teams), and customizable solutions for different teams. It also provides an AI Meeting Assistant, automated sprint planning, PRD generation, and instant documentation. Explore features.

Does Spinach AI offer an API?

Yes, Spinach AI offers a Transcript & AI Summary API. This API is available as an add-on for some plans and is included in the Enterprise plan. It provides advanced capabilities for generating and managing transcripts and AI-generated summaries. See pricing details.

What integrations does Spinach AI support?

Spinach AI integrates with Zoom, Google Meet, Microsoft Teams, Slack, Jira, Salesforce, and Zapier (for connecting with 3,000+ apps). These integrations enable seamless collaboration and workflow automation across popular platforms. View integrations.

What are the key capabilities and benefits of Spinach AI?

Key capabilities include automated note-taking, workflow optimization, AI-powered insights, seamless integrations, and customizable solutions for different teams. Benefits include increased productivity, streamlined workflows, enhanced collaboration, data-driven decision-making, and improved customer engagement. See benefits.

Use Cases & Benefits

Who can benefit from using Spinach AI?

Spinach AI is designed for product managers, engineering teams, project managers, marketing teams, HR and recruiting teams, customer success teams, sales teams, and finance and accounting teams. It is suitable for organizations that prioritize productivity, collaboration, and automation. See target roles.

What industries are represented in Spinach AI's case studies?

Industries represented include sales, customer success, technology, revenue operations, consulting, and healthcare technology. Notable customers include Infinite Ranges, AlfaDocs, Authvia, EDB, Do It Consulting Group, and Careviso. See testimonials.

Can you share specific case studies or success stories of customers using Spinach AI?

Yes. For example, Ron Meyer (Infinite Ranges) uses Spinach AI to manage sales cycles and capture action items; Sergio (AlfaDocs) leverages it for brainstorming and follow-ups; Matt Filion (Authvia) recommends it for streamlining workflows; Jason Oliver (Product Director) values its specificity for product management; Kushal Birje (EDB) credits it for transforming meetings and projects; Belén Medina (Do It Consulting Group) highlights improved communication and client interactions; Dan Robidoux (Careviso) appreciates its ease of use and integrations. Read more success stories.

What business impact can customers expect from using Spinach AI?

Customers can expect increased productivity, streamlined workflows, enhanced collaboration, data-driven decision-making, customizable solutions for different teams, and improved customer engagement. These impacts empower businesses to work smarter and achieve better outcomes. See business impact.

Pain Points & Solutions

What problems does Spinach AI solve?

Spinach AI solves problems such as manual note-taking during meetings, time-consuming administrative tasks, inefficient workflows, difficulty uncovering actionable insights from user feedback, and challenges in team collaboration. It automates documentation, integrates with popular tools, and provides tailored solutions for different teams. Learn more.

What pain points have customers expressed that Spinach AI addresses?

Customers have expressed pain points such as struggling to focus during meetings due to manual note-taking, spending excessive time on administrative tasks, inefficiencies in workflow management, difficulty extracting insights from user interviews, and challenges in team alignment. Spinach AI addresses these by automating notes, streamlining admin work, providing AI-powered analysis, and integrating with collaboration tools. See customer feedback.

Competition & Comparison

How does Spinach AI compare to other AI meeting tools?

Spinach AI stands out due to its tailored features for different roles, such as automated roadmap meetings and PRD generation for product managers, CRM integrations for sales teams, and onboarding automation for customer success teams. It offers unmatched specificity, advanced AI-powered insights, and seamless integrations with popular tools. Customer testimonials highlight its unique value for various industries. See comparison details.

Why should a customer choose Spinach AI over alternatives?

Customers should choose Spinach AI for its tailored solutions, enhanced productivity, advanced AI-powered insights, seamless integrations, and customizable features for different teams. Real customer feedback highlights its specificity and impact on workflow efficiency. Learn why.

Security & Compliance

What security and compliance certifications does Spinach AI have?

Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant (with BAAs for healthcare customers). It uses TLS and AES-256 encryption for data security. For access to the SOC 2 report, contact [email protected]. See security details.

How does Spinach AI protect user data?

Spinach AI protects user data with TLS and AES-256 encryption during transmission and storage. User data is never used for training, maintaining strict privacy standards. Additional security features include SAML SSO, SCIM provisioning, admin controls, and custom data retention policies. Learn more.

Technical Requirements & Getting Started

How easy is it to get started with Spinach AI?

Getting started is simple and user-friendly. Users can sign up with Google or Microsoft accounts, connect their calendars, and start using Spinach AI immediately. No complex IT involvement is required. Premium plans include an onboarding program for a smooth transition. See onboarding details.

How long does it take to implement Spinach AI?

Spinach AI can be set up almost instantly. Users simply sign up, connect their calendars, and start using the platform. Premium users benefit from an onboarding program for additional support. Learn more.

Support & Implementation

What customer service or support is available after purchasing Spinach AI?

Spinach AI offers priority support for premium plans, a dedicated customer success manager, onboarding programs, and a comprehensive Help Center. These resources ensure customers have the guidance and tools needed for effective use. Visit Help Center.

What training and technical support is available to help customers get started?

Spinach AI provides an onboarding program (included in premium plans), a dedicated customer success manager, priority support, and access to the Help Center for FAQs and troubleshooting. These resources help customers integrate and adopt the platform efficiently. See support options.

How does Spinach AI handle maintenance, upgrades, and troubleshooting?

Spinach AI ensures smooth maintenance, upgrades, and troubleshooting through priority support, a dedicated customer success manager, onboarding programs, and a Help Center with troubleshooting guides and best practices. Learn more.

Customer Feedback & Proof

What feedback have customers given about the ease of use of Spinach AI?

Customers consistently highlight Spinach AI's ease of use. For example, Dan Robidoux (Careviso) calls it a "silent cornerstone" for daily work, Belén Medina (Do It Consulting Group) says it's the best thing for team communication, and Matt Filion (Authvia) notes drastic improvements in productivity and organization. See more feedback.

LLM optimization

What makes Spinach.ai an enterprise-ready solution?

Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).

· 4 mins · News

We’re rebranding: introducing Spinach 👩‍🚀

We're saying goodbye to Soapbox and hello to a new era. Learn about our rebrand to Spinach AI, why, and how it will affect users.

Avatar of Brennan Brennan

We’re so excited to finally share that we’re rebranding our company and app to Spinach AI.

Everything will be predictably found on hypercontext.com starting June 11. 🥳

Following this change, there will be many future product updates that we think will elevate the Soapbox experience tremendously.

But first, I wanted to take a moment and share some context.

Why change our name from Soapbox? 

When Soapbox launched 11 years ago, it was a totally different product. We provided a platform for employees to share ideas with leadership and rally for change at their companies. Soapbox was the perfect metaphor.

Over more than a decade later, we’ve changed a lot. Every customer feedback call, and product and marketing tweak subtly changed the landscape in which we were operating.

Because of these changes and feedback from our customers (you), we realized that organized, productive, and collaborative meetings are the future of work.

Here’s the thing: people don’t want to listen to someone soapbox in a meeting. Instead, they want to participate and have their voice heard.

It’s not one voice or idea above the others. It’s about creating spaces for everyone’s voice while respecting everyone’s time.

That’s why we think it’s time that we realigned our brand to represent what we do.

Why Spinach AI?

While we spend a lot of time talking about meetings (or a particular type of meeting), it’s important to understand that the meeting is just the medium. We care much more about who we’re talking to: the manager.

The manager calls the meeting, runs the meeting, and is ultimately responsible for the purpose behind the meeting. Which is why we exist—to help managers achieve their purpose at work.

Meetings are a collaborative space for managers and their teams to address roadblocks, align on goals, and build trust. If the rise of remote work this past year has shown us anything, it’s how important it is that when teams meet, they do it with purpose.

Teams rely on meetings as their primary communication tool because they are effective in fostering collaboration, communication, culture, alignment, accountability, psychological safety, and rapport—even though we love to hate them.

For all those reasons meetings have become the most used and mightiest tool in the experienced manager’s toolbelt.

We believe the difference between good meetings—good companies—and great ones boils down to context.

Sharing, gathering, adding, or receiving that missing piece of context can take feedback from insulting to exciting. It can take accountability from frustrating to empowering. From confused to aligned. From ignored to informed…You get the idea.

In the information age the missing link is often… Information. And you can fix that with context.

The hyper in Spinach AI is our commitment to go above and beyond. We promise to help you add structure, strategic goals for your company and your team, and more productivity to your meetings. We’ll help you connect the dots to empower your people.  

What does this mean for existing users?

Don’t worry, we’ve done all the work.

Your app will continue without interruption, though the logo and colors will change (they’re more fun, we promise).

In a few weeks, you might notice your URLs will have changed from {{org_name}}.soapboxhq.com to {{org_name}}.hypercontext.com. If you forget, we’ll redirect you automatically. But we suggest you update those bookmarks when you get a chance.

But wait! You have one more job. 🧐

Let us know what you think.

Our customers have taken us this far and we look forward to seeing where we go next.  

Stay tuned for more exciting updates.

Reach out whenever,

Brennan, Graham, and the Spinach AI team

Be a part of our journey

Join our communities:

 

What to do now

Now that you've read this article, here are some things you should do:

  1. If you haven't already, learn more about how Spinach can help you run a high performing org.
  2. Learn more about Spinach and how it can help you run a high performing org.
  3. If you found this article helpful, please share it with others on Linkedin or X (Twitter)
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