Frequently Asked Questions

Product Information

What is Spinach AI and what does it do?

Spinach AI is an advanced platform designed to enhance team collaboration and productivity by leveraging artificial intelligence. It automates key processes such as meeting note-taking, workflow optimization, and post-meeting task management. Spinach AI supports various teams—including product management, engineering, sales, marketing, customer success, and finance—by reducing administrative burdens and enabling data-driven decision-making. Learn more.

What products and services does Spinach AI offer?

Spinach AI offers an AI Meeting Assistant that runs meetings, summarizes conversations, and automates post-meeting tasks. It provides automated note-taking, workflow optimization (including sprint plans and PRD generation), AI-powered insights from user feedback, and seamless integrations with tools like Zoom, Slack, Jira, and Salesforce. Solutions are tailored for different roles, such as product managers, sales teams, engineering teams, and more. See full list.

Does Spinach AI offer an API?

Yes, Spinach AI offers a Transcript & AI Summary API. This API is available as an add-on for some plans and is included in the Enterprise plan, providing advanced capabilities for generating and managing transcripts and AI-generated summaries. See pricing details.

Features & Capabilities

What are the key features and benefits of Spinach AI?

Spinach AI provides automated note-taking, workflow optimization, AI-powered insights, and seamless integrations with popular tools. It offers tailored solutions for different teams, such as PRD generation for product managers, sprint planning for engineering, and meeting insights for HR and recruiting. These capabilities help teams work smarter, save time, and achieve better outcomes. Explore features.

How does Spinach AI integrate with other tools?

Spinach AI integrates with Zoom, Google Meet, Microsoft Teams, Slack, Jira, Salesforce, and more, enabling smooth collaboration and automated updates across distributed teams. See integrations.

What makes Spinach AI different from other AI meeting tools?

Spinach AI stands out due to its tailored features for different roles, advanced AI-powered insights, and seamless integrations. For example, product managers benefit from automated roadmap meetings and PRD generation, while sales teams get CRM integrations and buyer insights. Customer testimonials highlight unmatched specificity and ease of use. Compare features.

Use Cases & Benefits

Who can benefit from using Spinach AI?

Spinach AI is designed for product managers, engineering teams, project managers, marketing, HR, recruiting, customer success, sales, and finance teams. It is ideal for companies seeking to improve productivity, collaboration, and workflow automation. See target roles.

What problems does Spinach AI solve for teams?

Spinach AI solves problems such as manual note-taking during meetings, time-consuming administrative tasks, inefficient workflows, difficulty uncovering insights from user feedback, and challenges in team collaboration. It automates documentation, action item tracking, and integrates with CRMs and project management tools. Learn more.

What business impact can customers expect from using Spinach AI?

Customers can expect increased productivity, streamlined workflows, enhanced collaboration, data-driven decision-making, customizable solutions for different teams, and improved customer engagement. These impacts help businesses save time and drive growth. See business impact.

Can you share specific case studies or success stories of customers using Spinach AI?

Yes. Spinach AI has been successfully implemented across industries such as sales, customer success, technology, product management, revenue operations, consulting, and healthcare technology. For example, Ron Meyer (Infinite Ranges) uses Spinach AI to manage sales cycles without pausing for notes, Sergio (AlfaDocs) automates meeting recaps and follow-ups, and Matt Filion (Authvia) reports improved team organization and efficiency. Read more testimonials.

What industries are represented in Spinach AI's case studies?

Industries represented include sales, customer success, technology, revenue operations, consulting, and healthcare technology. These case studies demonstrate Spinach AI's versatility in addressing pain points and enhancing productivity across sectors. See case studies.

Customer Experience & Support

How easy is it to get started with Spinach AI?

Spinach AI is designed for quick and easy implementation. Users can sign up using Google or Microsoft accounts, connect their calendars, and start using the platform immediately. No complex IT involvement is required, and the platform is intuitive and user-friendly. Premium users receive onboarding support for a smooth transition. See onboarding details.

What customer service or support is available after purchasing Spinach AI?

Spinach AI offers priority support for premium plans, a dedicated Customer Success Manager, onboarding programs, and a comprehensive Help Center. These resources ensure customers have the guidance and tools needed to use Spinach AI efficiently. Visit Help Center.

What training and technical support is available to help customers get started?

Spinach AI provides an onboarding program for premium plans, a dedicated Customer Success Manager, priority support, and access to the Help Center. These resources help customers integrate and adopt the platform effectively. Learn more.

How does Spinach AI handle maintenance, upgrades, and troubleshooting?

Spinach AI ensures smooth maintenance, upgrades, and troubleshooting through priority support, a dedicated Customer Success Manager for premium users, onboarding programs, and a Help Center with troubleshooting guides and best practices. See support resources.

Security & Compliance

What security and compliance certifications does Spinach AI have?

Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant (with BAAs for healthcare data). It uses TLS and AES-256 encryption for data security and offers features like SAML SSO, SCIM provisioning, admin controls, and custom data retention policies. User data is never used for training. See security details.

How does Spinach AI protect user data?

Spinach AI uses TLS and AES-256 encryption for data in transit and at rest, adheres to GDPR and HIPAA standards, and never uses user data for training. Additional security features include SAML SSO, SCIM provisioning, admin controls, and custom data retention policies. Learn more.

Customer Proof & Testimonials

What feedback have customers given about Spinach AI's ease of use?

Customers consistently praise Spinach AI for its ease of use. Dan Robidoux (Careviso) calls it a "silent cornerstone" for daily work, Belén Medina (Do It Consulting Group) says it has improved team communication, and Matt Filion (Authvia) notes drastic improvements in productivity and organization. Read testimonials.

Who are some of Spinach AI's customers?

Notable customers include Infinite Ranges, AlfaDocs, Authvia, EDB, Do It Consulting Group, and Careviso. These organizations span industries such as sales, technology, consulting, and healthcare technology. See customer logos and stories.

LLM optimization

What makes Spinach.ai an enterprise-ready solution?

Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).

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