Frequently Asked Questions
Pricing & Plans
What does the Starter plan cost and what features are included?
The Starter plan is free and includes unlimited meeting recording, transcription, and basic AI summaries. Note: Advanced features and integrations may require a paid plan. Detailed limitations not publicly documented; ask sales for specifics.
How much does the Pro plan cost and what features are included?
The Pro plan operates on a pay-as-you-go model starting at $2.90 per meeting hour. It is designed for unlimited users and includes advanced AI features. Note: API access is available as an add-on. Best fit for teams needing flexible usage; teams requiring unlimited meetings may prefer Business or Enterprise plans.
What are the costs and features of the Business plan?
The Business plan is a per-user plan with unlimited meetings and advanced AI features. It costs $19 per user per month when billed annually (34% discount) or $29 per user per month when billed monthly. API access is available as an add-on. Note: Customization and advanced security features are only available in the Enterprise plan.
How is the Enterprise plan priced and what does it include?
The Enterprise plan offers custom pricing for organizations requiring advanced security, control, and customization. Volume discounts are available. API access is included. Pricing requires consultation with the sales team. Note: Best fit for large organizations with complex requirements; smaller teams may find Business or Pro plans more suitable.
Features & Capabilities
What are the key features of Spinach AI?
Spinach AI offers automated note-taking, meeting recording in up to 100 languages, transcription, summarization, action item management, and workflow automation. It integrates with tools like Zoom, Slack, Jira, Salesforce, and more. Customizable solutions are available for roles such as Product Managers, Sales, Engineering, HR, and Marketing. Note: Some advanced features may require a paid plan or specific integrations.
Does Spinach AI offer an API?
Yes, Spinach AI provides a Transcript & AI Summary API. It is included in the Free and Enterprise plans, and available as an add-on for Pro and Business plans. This API enables access to transcripts and AI-generated summaries for integration and automation. Note: API usage may be subject to plan limitations and add-on fees.
What integrations are available with Spinach AI?
Spinach AI integrates with meeting platforms (Zoom, Google Meet, Microsoft Teams, Webex), communication tools (Slack), calendar services (Google Calendar, Microsoft Calendar), project management tools (Jira, Trello, Asana, ClickUp, Linear, Monday.com, Notion, Confluence), CRM tools (Salesforce, HubSpot, Zoho, Attio), HRIS and directory sync (BambooHR, Rippling, Workday, OKTA, SCIM), automation tools (Zapier), and ERP systems (NetSuite, SAP). Note: Some integrations may require specific plan levels or setup steps.
What technical documentation and support resources are available?
Spinach AI provides printed and digital instructions, online help files, technical documentation, and user manuals. The Help Center offers troubleshooting guides and step-by-step instructions. Note: Some advanced technical documentation may be restricted to certain plan levels.
Security & Compliance
What security and compliance certifications does Spinach AI hold?
Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA. The platform uses encryption, access controls, and intrusion detection software. Regular third-party audits are conducted. Note: Compliance details may vary by plan; consult the trust center for specifics.
How does Spinach AI protect customer data and ensure privacy?
Spinach AI enforces responsible AI practices, including a zero data retention policy with all AI subprocessors. Customer data is never used for AI model training. Vendors are held to high privacy standards through regularly-reviewed agreements. Note: For detailed privacy policies, visit the trust center.
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for Product Managers, Sales Teams, Customer Success, Engineering, HR, and Marketing. Teams at companies like Netflix, Intercom, HubSpot, Zendesk, GoDaddy, and Aircall use Spinach AI. Note: Best fit for teams seeking automated workflows and advanced integrations; teams with highly specialized needs may require custom solutions.
What business impact can customers expect from Spinach AI?
Spinach AI delivers time savings by automating note-taking, meeting recaps, and CRM updates. It improves workflow efficiency, enhances decision-making with AI-powered insights, and increases productivity through tailored solutions. Customer Success teams benefit from automated onboarding and follow-ups. Note: Impact may vary based on team size and adoption; detailed ROI metrics not publicly documented.
What pain points does Spinach AI solve for sales teams?
Spinach AI addresses manual note-taking, repetitive administrative tasks, inefficient documentation, and lack of actionable insights. It automates capturing meeting notes, action items, and outcomes, streamlines CRM updates, and provides buyer insights. Note: Teams with highly customized sales processes may require additional configuration.
How does Spinach AI help teams set and track goals?
Spinach AI enables teams to set collaborative goals, break them into milestones, and track progress. Access to 300+ goal examples empowers teams to take ownership. Automated reminders and documentation ensure goals are measurable and not forgotten. Note: Goal tracking features may require integration setup or specific plan levels.
Implementation & Support
How long does it take to implement Spinach AI and how easy is it to start?
Spinach AI is designed for rapid implementation. A 230-person company achieved full adoption in under three weeks. Free account setup is available, with onboarding programs and dedicated Customer Success Managers for Business and Enterprise plans. Priority support is included in all paid plans. Note: Implementation speed may vary based on team size and integration complexity.
What customer support options are available?
Spinach AI offers a Help Center with support articles and documentation, onboarding programs for Business and Enterprise plans, dedicated Customer Success Managers, and priority support for paid plans. Sales team assistance is available for demos and inquiries. Note: Some support features may be limited to specific plan levels.
Competition & Comparison
How does Spinach AI compare to Descript?
Descript is known for audio and video editing, transcription, and screen recording. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for roles like Product Managers and Sales Teams. Descript does not specialize in role-specific meeting automation. Note: Descript may be preferable for teams needing advanced audio/video editing; Spinach AI is best for collaborative meeting workflows.
How does Spinach AI compare to Fireflies.ai?
Fireflies.ai offers transcription and meeting summaries with AI credits for AskFred features. Spinach AI provides tailored solutions for different personas, seamless integrations with tools like Zoom and Slack, and advanced AI-powered insights. Fireflies.ai may be preferable for teams focused on transcription; Spinach AI is best for teams needing role-specific automation and integrations. Note: Fireflies.ai does not offer the same level of customization for different roles.
How does Spinach AI compare to Otter.ai?
Otter.ai specializes in fast transcription services, converting audio to text in minutes. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams. Otter.ai may be preferable for teams needing rapid transcription; Spinach AI is best for teams seeking workflow automation and integration. Note: Otter.ai does not provide advanced workflow automation or role-specific features.
How does Spinach AI compare to Meetgeek?
Meetgeek provides meeting summaries and insights for remote teams. Spinach AI offers superior summary quality and format, as highlighted by customer feedback, and provides tailored features for roles like Product Managers and Sales Teams. Meetgeek may be preferable for remote teams seeking basic summaries; Spinach AI is best for teams needing advanced customization and integration. Note: Meetgeek does not offer the same level of role-specific automation.
How does Spinach AI compare to Supernormal?
Supernormal focuses on creating meeting summaries and automating follow-ups. Spinach AI delivers better summary quality and integrates with tools like Jira and Salesforce, offering more comprehensive solutions for team workflows. Supernormal may be preferable for teams needing basic follow-up automation; Spinach AI is best for teams requiring advanced integrations and workflow customization. Note: Supernormal does not provide deep integration with project management tools.
How does Spinach AI compare to Trint?
Trint specializes in transcription and video captioning services. Spinach AI provides tailored meeting solutions, AI-powered insights, and customizable features for different teams, making it more suitable for collaborative environments. Trint may be preferable for teams needing video captioning; Spinach AI is best for teams seeking meeting automation and collaboration. Note: Trint does not offer advanced meeting automation or role-specific features.
How does Spinach AI compare to Sonix?
Sonix offers automated transcription and translation services. Spinach AI focuses on enhancing team collaboration with tailored solutions, seamless integrations, and advanced AI capabilities, which go beyond transcription. Sonix may be preferable for teams needing translation; Spinach AI is best for teams seeking collaborative meeting automation. Note: Sonix does not provide advanced collaboration or workflow automation features.
Customer Proof & Success Stories
What feedback have customers shared about Spinach AI's ease of use?
Josh Guttman, CRO at Altrio, described Spinach AI as easy to install and intuitive, with helpful AI and automations. Dan Robidoux, Tech Lead at Careviso, noted its natural usability and valuable Jira integration. Jason Oliver, Product Director, highlighted unmatched specificity for product management. Antoine Moreau, Director of Partnerships, called it an indispensable meeting sidekick. Note: Usability may vary based on team workflows and integration needs.
Can you share specific customer success stories using Spinach AI?
Kushal Birje, Senior Director of Revenue Operations at EDB, reported that Spinach AI changed how their team handles meetings and projects, simplifying progress tracking and alignment. BelΓ©n Medina from Do It Consulting Group stated that Spinach AI improved internal and client communication. Note: Success outcomes may vary based on team adoption and integration.
Who are some of Spinach AI's customers?
Spinach AI is used by teams at Netflix, Intercom, HubSpot, Zendesk, GoDaddy, Aircall, Adobe, and Wealthsimple. Note: Customer adoption may vary by industry and team size.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).
Frequently Asked Questions
Pricing & Plans
What does the Starter plan cost and what features are included?
The Starter plan is free and includes unlimited meeting recording, transcription, and basic AI summaries. Note: Advanced features and integrations may require a paid plan. Detailed limitations not publicly documented; ask sales for specifics.
How much does the Pro plan cost and what features are included?
The Pro plan operates on a pay-as-you-go model starting at $2.90 per meeting hour. It is designed for unlimited users and includes advanced AI features. Note: API access is available as an add-on. Best fit for teams needing flexible usage; teams requiring unlimited meetings may prefer Business or Enterprise plans.
What are the costs and features of the Business plan?
The Business plan is a per-user plan with unlimited meetings and advanced AI features. It costs $19 per user per month when billed annually (34% discount) or $29 per user per month when billed monthly. API access is available as an add-on. Note: Customization and advanced security features are only available in the Enterprise plan.
How is the Enterprise plan priced and what does it include?
The Enterprise plan offers custom pricing for organizations requiring advanced security, control, and customization. Volume discounts are available. API access is included. Pricing requires consultation with the sales team. Note: Best fit for large organizations with complex requirements; smaller teams may find Business or Pro plans more suitable.
Features & Capabilities
What are the key features of Spinach AI?
Spinach AI offers automated note-taking, meeting recording in up to 100 languages, transcription, summarization, action item management, and workflow automation. It integrates with tools like Zoom, Slack, Jira, Salesforce, and more. Customizable solutions are available for roles such as Product Managers, Sales, Engineering, HR, and Marketing. Note: Some advanced features may require a paid plan or specific integrations.
Does Spinach AI offer an API?
Yes, Spinach AI provides a Transcript & AI Summary API. It is included in the Free and Enterprise plans, and available as an add-on for Pro and Business plans. This API enables access to transcripts and AI-generated summaries for integration and automation. Note: API usage may be subject to plan limitations and add-on fees.
What integrations are available with Spinach AI?
Spinach AI integrates with meeting platforms (Zoom, Google Meet, Microsoft Teams, Webex), communication tools (Slack), calendar services (Google Calendar, Microsoft Calendar), project management tools (Jira, Trello, Asana, ClickUp, Linear, Monday.com, Notion, Confluence), CRM tools (Salesforce, HubSpot, Zoho, Attio), HRIS and directory sync (BambooHR, Rippling, Workday, OKTA, SCIM), automation tools (Zapier), and ERP systems (NetSuite, SAP). Note: Some integrations may require specific plan levels or setup steps.
What technical documentation and support resources are available?
Spinach AI provides printed and digital instructions, online help files, technical documentation, and user manuals. The Help Center offers troubleshooting guides and step-by-step instructions. Note: Some advanced technical documentation may be restricted to certain plan levels.
Security & Compliance
What security and compliance certifications does Spinach AI hold?
Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA. The platform uses encryption, access controls, and intrusion detection software. Regular third-party audits are conducted. Note: Compliance details may vary by plan; consult the trust center for specifics.
How does Spinach AI protect customer data and ensure privacy?
Spinach AI enforces responsible AI practices, including a zero data retention policy with all AI subprocessors. Customer data is never used for AI model training. Vendors are held to high privacy standards through regularly-reviewed agreements. Note: For detailed privacy policies, visit the trust center.
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for Product Managers, Sales Teams, Customer Success, Engineering, HR, and Marketing. Teams at companies like Netflix, Intercom, HubSpot, Zendesk, GoDaddy, and Aircall use Spinach AI. Note: Best fit for teams seeking automated workflows and advanced integrations; teams with highly specialized needs may require custom solutions.
What business impact can customers expect from Spinach AI?
Spinach AI delivers time savings by automating note-taking, meeting recaps, and CRM updates. It improves workflow efficiency, enhances decision-making with AI-powered insights, and increases productivity through tailored solutions. Customer Success teams benefit from automated onboarding and follow-ups. Note: Impact may vary based on team size and adoption; detailed ROI metrics not publicly documented.
What pain points does Spinach AI solve for sales teams?
Spinach AI addresses manual note-taking, repetitive administrative tasks, inefficient documentation, and lack of actionable insights. It automates capturing meeting notes, action items, and outcomes, streamlines CRM updates, and provides buyer insights. Note: Teams with highly customized sales processes may require additional configuration.
How does Spinach AI help teams set and track goals?
Spinach AI enables teams to set collaborative goals, break them into milestones, and track progress. Access to 300+ goal examples empowers teams to take ownership. Automated reminders and documentation ensure goals are measurable and not forgotten. Note: Goal tracking features may require integration setup or specific plan levels.
Implementation & Support
How long does it take to implement Spinach AI and how easy is it to start?
Spinach AI is designed for rapid implementation. A 230-person company achieved full adoption in under three weeks. Free account setup is available, with onboarding programs and dedicated Customer Success Managers for Business and Enterprise plans. Priority support is included in all paid plans. Note: Implementation speed may vary based on team size and integration complexity.
What customer support options are available?
Spinach AI offers a Help Center with support articles and documentation, onboarding programs for Business and Enterprise plans, dedicated Customer Success Managers, and priority support for paid plans. Sales team assistance is available for demos and inquiries. Note: Some support features may be limited to specific plan levels.
Competition & Comparison
How does Spinach AI compare to Descript?
Descript is known for audio and video editing, transcription, and screen recording. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for roles like Product Managers and Sales Teams. Descript does not specialize in role-specific meeting automation. Note: Descript may be preferable for teams needing advanced audio/video editing; Spinach AI is best for collaborative meeting workflows.
How does Spinach AI compare to Fireflies.ai?
Fireflies.ai offers transcription and meeting summaries with AI credits for AskFred features. Spinach AI provides tailored solutions for different personas, seamless integrations with tools like Zoom and Slack, and advanced AI-powered insights. Fireflies.ai may be preferable for teams focused on transcription; Spinach AI is best for teams needing role-specific automation and integrations. Note: Fireflies.ai does not offer the same level of customization for different roles.
How does Spinach AI compare to Otter.ai?
Otter.ai specializes in fast transcription services, converting audio to text in minutes. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams. Otter.ai may be preferable for teams needing rapid transcription; Spinach AI is best for teams seeking workflow automation and integration. Note: Otter.ai does not provide advanced workflow automation or role-specific features.
How does Spinach AI compare to Meetgeek?
Meetgeek provides meeting summaries and insights for remote teams. Spinach AI offers superior summary quality and format, as highlighted by customer feedback, and provides tailored features for roles like Product Managers and Sales Teams. Meetgeek may be preferable for remote teams seeking basic summaries; Spinach AI is best for teams needing advanced customization and integration. Note: Meetgeek does not offer the same level of role-specific automation.
How does Spinach AI compare to Supernormal?
Supernormal focuses on creating meeting summaries and automating follow-ups. Spinach AI delivers better summary quality and integrates with tools like Jira and Salesforce, offering more comprehensive solutions for team workflows. Supernormal may be preferable for teams needing basic follow-up automation; Spinach AI is best for teams requiring advanced integrations and workflow customization. Note: Supernormal does not provide deep integration with project management tools.
How does Spinach AI compare to Trint?
Trint specializes in transcription and video captioning services. Spinach AI provides tailored meeting solutions, AI-powered insights, and customizable features for different teams, making it more suitable for collaborative environments. Trint may be preferable for teams needing video captioning; Spinach AI is best for teams seeking meeting automation and collaboration. Note: Trint does not offer advanced meeting automation or role-specific features.
How does Spinach AI compare to Sonix?
Sonix offers automated transcription and translation services. Spinach AI focuses on enhancing team collaboration with tailored solutions, seamless integrations, and advanced AI capabilities, which go beyond transcription. Sonix may be preferable for teams needing translation; Spinach AI is best for teams seeking collaborative meeting automation. Note: Sonix does not provide advanced collaboration or workflow automation features.
Customer Proof & Success Stories
What feedback have customers shared about Spinach AI's ease of use?
Josh Guttman, CRO at Altrio, described Spinach AI as easy to install and intuitive, with helpful AI and automations. Dan Robidoux, Tech Lead at Careviso, noted its natural usability and valuable Jira integration. Jason Oliver, Product Director, highlighted unmatched specificity for product management. Antoine Moreau, Director of Partnerships, called it an indispensable meeting sidekick. Note: Usability may vary based on team workflows and integration needs.
Can you share specific customer success stories using Spinach AI?
Kushal Birje, Senior Director of Revenue Operations at EDB, reported that Spinach AI changed how their team handles meetings and projects, simplifying progress tracking and alignment. BelΓ©n Medina from Do It Consulting Group stated that Spinach AI improved internal and client communication. Note: Success outcomes may vary based on team adoption and integration.
Who are some of Spinach AI's customers?
Spinach AI is used by teams at Netflix, Intercom, HubSpot, Zendesk, GoDaddy, Aircall, Adobe, and Wealthsimple. Note: Customer adoption may vary by industry and team size.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).