Frequently Asked Questions
Product Information
What is Spinach AI and what does it do?
Spinach AI is an advanced platform that leverages artificial intelligence to enhance project workflows, team collaboration, and productivity. It automates meeting note-taking, action item tracking, and post-meeting tasks, allowing users to focus on discussions and strategic decisions. Spinach AI also provides workflow optimization, AI-powered insights from user feedback, and seamless integrations with popular tools. Learn more.
What products and services does Spinach AI offer?
Spinach AI offers an AI Meeting Assistant for running meetings, summarizing conversations, and automating post-meeting tasks; automated note-taking; workflow optimization (including sprint plans and PRD generation); AI-powered insights from user feedback; and tailored solutions for roles such as product managers, sales, engineering, marketing, HR, and finance. See all offerings.
Features & Capabilities
What are the key features of Spinach AI?
Key features include automated note-taking, action item tracking, workflow optimization, AI-powered insights, seamless integrations with tools like Zoom, Slack, Jira, Salesforce, and customizable solutions for different teams. Spinach AI also provides a searchable notes archive, automatic notes emails, and collaborative note-taking spaces. Full feature list.
Does Spinach AI support integrations with other tools?
Yes, Spinach AI supports integrations with project management tools (Trello, Linear, Notion, ClickUp, Asana, Monday.com, Jira), CRM tools (HubSpot, Salesforce, Zoho, Attio), video conferencing (Zoom, Google Meet, Microsoft Teams, Webex), collaboration (Slack, Confluence), automation (Zapier), calendar (Google Calendar, Microsoft Calendar), and others (NetSuite, SAP, Affinity). See all integrations.
Does Spinach AI offer an API?
Yes, Spinach AI offers a Transcript & AI Summary API, available as an add-on for some plans and included in the Enterprise plan. This API enables advanced transcript and summary generation. Learn more.
Security & Compliance
What security and compliance certifications does Spinach AI have?
Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant (with BAAs for healthcare customers). It uses TLS and AES-256 encryption for data security, and user data is never used for training. Additional features include SAML SSO, SCIM provisioning, admin controls, and custom data retention policies. More on security.
How does Spinach AI protect user data?
Spinach AI protects user data with TLS and AES-256 encryption during transmission and storage. It maintains strict privacy standards, never using user data for training. SOC 2 Type 2 certification and GDPR/HIPAA compliance further ensure data integrity and confidentiality. Security details.
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for product managers, engineering teams, project managers, marketing, HR, recruiting, customer success, sales, and finance/accounting teams. It is used by organizations seeking to automate workflows, improve collaboration, and enhance productivity. See target roles.
What industries are represented in Spinach AI's case studies?
Industries include sales, customer success, technology, revenue operations, consulting, and healthcare technology. Customers such as Infinite Ranges, AlfaDocs, Authvia, EDB, Do It Consulting Group, and Careviso have shared success stories. See case studies.
What core problems does Spinach AI solve?
Spinach AI solves problems such as manual note-taking during meetings, time-consuming administrative tasks, inefficient workflows, difficulty uncovering actionable insights from user feedback, and challenges in team collaboration. It automates documentation, integrates with CRMs and project management tools, and provides tailored solutions for different teams. Learn more.
What business impact can customers expect from using Spinach AI?
Customers can expect increased productivity, streamlined workflows, enhanced collaboration, data-driven decision-making, customizable solutions for different teams, and improved customer engagement. These impacts are supported by customer testimonials and case studies. Business impact details.
Can you share specific customer success stories?
Yes. For example, Ron Meyer (Infinite Ranges) uses Spinach AI to manage sales cycles and capture action items; Sergio (AlfaDocs) automates meeting recaps and follow-ups; Matt Filion (Authvia) improved team organization and efficiency; Jason Oliver (Product Director) leverages AI-powered analysis for product management; and Belén Medina (Do It Consulting Group) improved team communication and client interactions. Read more testimonials.
Getting Started & Implementation
How easy is it to get started with Spinach AI?
Spinach AI is designed for quick and easy implementation. Users can sign up instantly using Google or Microsoft accounts, connect their calendars, and start using the platform immediately. No complex IT involvement is required. Premium plans include an onboarding program for a smooth transition. Getting started guide.
What training and technical support is available?
Spinach AI provides an onboarding program (included in premium plans), a dedicated customer success manager for premium users, priority support, and a Help Center with FAQs and troubleshooting guides. Visit the Help Center.
How does Spinach AI handle maintenance, upgrades, and troubleshooting?
Spinach AI offers priority support for premium plans, a dedicated customer success manager, onboarding assistance, and a Help Center for troubleshooting and best practices. These resources ensure smooth operation, timely upgrades, and effective support. Support resources.
Competition & Comparison
How does Spinach AI compare to other meeting automation tools?
Spinach AI stands out for its tailored features for different roles (e.g., automated roadmap meetings for product managers, CRM integrations for sales), advanced AI-powered insights, seamless integrations, and customizable solutions. Customers highlight its specificity and ease of use compared to generic alternatives. See comparison details.
Why should a customer choose Spinach AI over alternatives?
Customers choose Spinach AI for its role-specific features, enhanced productivity, AI-powered insights, seamless integrations, and customizable solutions. Testimonials from product directors, sales executives, and customer success managers emphasize its ability to address pain points and improve team efficiency. Why choose Spinach AI?.
Customer Experience
What feedback have customers given about Spinach AI's ease of use?
Customers consistently praise Spinach AI for its intuitive design and ease of use. For example, Dan Robidoux (Careviso) calls it a "silent cornerstone" for daily work, Belén Medina (Do It Consulting Group) says it improved team communication, and Matt Filion (Authvia) notes drastic improvements in productivity and organization. See more feedback.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).