Frequently Asked Questions
Getting Started & Account Access
How can I sign in to Spinach AI?
You can sign in to Spinach AI using Google, Microsoft, or Single Sign-On (SSO) options. Simply select your preferred method on the login page at https://app.spinach.ai.
Is there an option to sign in with SSO?
Yes, Spinach AI supports Single Sign-On (SSO) for streamlined and secure access, making it easy for organizations to manage user authentication.
Can I sign in with my Microsoft account?
Yes, you can sign in to Spinach AI using your Microsoft account by selecting the Microsoft login option on the sign-in page.
Is there a way to sign in with Google?
Yes, Spinach AI allows you to sign in with your Google account for quick and easy access.
Can I access Spinach AI from any device?
Spinach AI is a web-based platform accessible from any device with an internet connection and a supported browser.
Is there a free account option for Spinach AI?
Yes, Spinach AI offers a free Starter plan that includes unlimited meeting recording, transcription, and basic AI summaries. You can sign up and start using the platform immediately.
How quickly can I implement Spinach AI in my organization?
Spinach AI is designed for rapid implementation. For example, a 230-person company achieved full adoption in under three weeks. The platform offers free account setup, onboarding programs, and dedicated customer success managers for Business and Enterprise plans. Learn more about setup.
What support resources are available for new users?
Spinach AI provides a comprehensive Help Center, onboarding programs for Business and Enterprise plans, dedicated customer success managers, and priority support for all paid plans. Visit the Help Center.
Is technical documentation available for Spinach AI?
Yes, Spinach AI offers detailed technical documentation, user manuals, and online help files to assist users in understanding and utilizing the platform. Access technical documentation here.
How do I contact the Spinach AI sales team?
You can schedule a meeting with the Spinach AI sales team for personalized demos and inquiries via Calendly.
Pricing & Plans
What does the Starter plan cost?
The Starter plan is free and includes unlimited meeting recording, transcription, and basic AI summaries. See pricing details.
What features are included in the Pro plan and how much does it cost?
The Pro plan is a pay-as-you-go model starting at $2.90 per meeting hour. It is designed for unlimited users and includes advanced AI features. See full feature list.
How much does the Business plan cost and what does it include?
The Business plan costs $19 per user per month when billed annually (34% discount) or $29 per user per month when billed monthly. It includes unlimited meetings, advanced AI, onboarding, and a dedicated customer success manager. See pricing.
What is included in the Enterprise plan and how is pricing determined?
The Enterprise plan offers advanced security, control, and customization with volume discounts. Pricing is custom and requires consultation with the sales team. Contact sales for details.
Are there flexible billing options for Spinach AI plans?
Yes, Spinach AI offers flexible billing options, including monthly and annual cycles for paid plans.
Is the Transcript & AI Summary API included in all plans?
Yes, the Transcript & AI Summary API is included in the Free and Enterprise plans, and available as an add-on for Pro and Business plans. Learn more.
Features & Capabilities
What features does Spinach AI offer?
Spinach AI provides automated note-taking, meeting recording, transcription, AI-powered summaries, action item management, workflow automation, and seamless integrations with tools like Zoom, Slack, Jira, Salesforce, and more. It also offers tailored solutions for different teams, such as PRD generation for product managers and sprint planning for engineering teams. Learn more.
Does Spinach AI support automated note-taking?
Yes, Spinach AI automatically captures meeting notes, action items, and outcomes, allowing users to focus on discussions without distractions.
Can Spinach AI transcribe meetings in multiple languages?
Yes, Spinach AI can record and transcribe meetings in up to 100 languages, ensuring accurate documentation for global teams.
What integrations does Spinach AI offer?
Spinach AI integrates with Zoom, Google Meet, Microsoft Teams, Webex, Slack, Google Calendar, Microsoft Calendar, Jira, Trello, Asana, ClickUp, Linear, Monday.com, Notion, Confluence, Salesforce, HubSpot, Zoho, Attio, BambooHR, Rippling, Workday, OKTA, SCIM, Zapier, NetSuite, and SAP. See the full list.
Does Spinach AI offer AI-powered meeting summaries?
Yes, Spinach AI provides concise, AI-generated meeting summaries that capture key points and decisions, helping teams stay aligned and productive.
Can Spinach AI automate administrative tasks?
Yes, Spinach AI automates tasks such as drafting meeting recaps, proposals, updating CRM systems, and more, reducing the time spent on administrative work.
Does Spinach AI provide AI-powered insights from meetings?
Yes, Spinach AI analyzes user feedback and meeting content to uncover trends, pain points, and opportunities, enabling data-driven decision-making.
Is Spinach AI customizable for different teams?
Yes, Spinach AI offers tailored features for various teams, such as PRD generation for product managers, sprint plans for engineering teams, and meeting insights for HR and recruiting teams.
Does Spinach AI offer an API?
Yes, Spinach AI offers a Transcript & AI Summary API, available across all plans (included in Free and Enterprise, add-on for Pro and Business). This API enables access to transcripts and AI-generated summaries for integration and automation. Learn more.
Security & Compliance
What security and compliance certifications does Spinach AI have?
Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA, ensuring adherence to industry-leading security and privacy standards. See certifications.
How does Spinach AI protect customer data?
Spinach AI uses best-in-class encryption, access controls, and intrusion detection software to safeguard data against unauthorized access and threats. The platform also enforces a zero data retention policy with all AI subprocessors, ensuring customer data is never used for AI model training. Learn more.
Does Spinach AI undergo independent security audits?
Yes, Spinach AI's security program undergoes regular third-party audits to maintain compliance and reliability.
Is Spinach AI compliant with GDPR and HIPAA?
Yes, Spinach AI is compliant with both GDPR and HIPAA, ensuring the protection of sensitive data and adherence to privacy regulations.
How does Spinach AI ensure privacy with AI subprocessors?
Spinach AI enforces a zero data retention policy with all AI subprocessors, meaning customer data is never used for AI model training. Vendors are held to the same high standards through regularly-reviewed agreements.
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for professionals across multiple roles and industries, including product managers, sales teams, customer success teams, engineering teams, HR and recruiting teams, and marketing teams. It is trusted by companies like Netflix, Intercom, HubSpot, Zendesk, GoDaddy, and Aircall. See more customers.
What problems does Spinach AI solve?
Spinach AI solves problems such as manual note-taking during meetings, repetitive administrative tasks, inefficient workflows, difficulty uncovering insights from user feedback, and collaboration challenges across distributed teams. It offers tailored solutions for different teams to address these pain points. Learn more.
How does Spinach AI help with team collaboration?
Spinach AI enhances collaboration by integrating with popular tools, automating meeting documentation, and providing actionable insights, ensuring teams stay aligned and productive, even in remote or distributed setups.
What business impact can I expect from using Spinach AI?
Customers can expect time savings, improved workflow efficiency, enhanced decision-making, increased productivity, better customer engagement, and cost efficiency by automating and streamlining meeting and administrative processes. Learn more.
Are there customer success stories with Spinach AI?
Yes, customers like Kushal Birje (EDB), Dan Robidoux (Careviso), Belén Medina (Do It Consulting Group), and Jason Oliver (Product Director) have shared positive feedback on improved workflows, communication, and team alignment. Read testimonials.
How does Spinach AI address pain points for different roles?
Spinach AI tailors its features to roles such as product managers (automated roadmap meetings, PRD generation), sales teams (CRM integrations, buyer insights), customer success (onboarding automation), engineering (sprint planning), HR/recruiting (meeting insights), and marketing (campaign planning). This ensures each persona's unique challenges are addressed. Learn more.
What feedback have customers given about Spinach AI's ease of use?
Customers have praised Spinach AI for its intuitive interface, easy installation, and seamless integration. For example, Josh Guttman (Altrio) and Dan Robidoux (Careviso) highlighted its helpful automations and natural workflow fit. Read more testimonials.
Competition & Comparison
How does Spinach AI compare to Descript?
Descript is known for audio/video editing and transcription. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for roles like Product Managers and Sales Teams, which Descript does not specialize in. See comparison.
How does Spinach AI compare to Fireflies.ai?
Fireflies.ai offers transcription and meeting summaries. Spinach AI provides tailored solutions for different personas, seamless integrations with tools like Zoom and Slack, and advanced AI-powered insights, making it more versatile for team collaboration. See comparison.
How does Spinach AI compare to Otter.ai?
Otter.ai specializes in fast transcription. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams, enhancing productivity and collaboration. See comparison.
How does Spinach AI compare to Meetgeek?
Meetgeek provides meeting summaries and insights for remote teams. Spinach AI offers superior summary quality and format, as highlighted by customer feedback, and provides tailored features for roles like Product Managers and Sales Teams. See comparison.
How does Spinach AI compare to Supernormal?
Supernormal focuses on meeting summaries and automating follow-ups. Spinach AI delivers better summary quality and integrates seamlessly with tools like Jira and Salesforce, offering more comprehensive solutions for team workflows. See comparison.
How does Spinach AI compare to Trint?
Trint specializes in transcription and video captioning. Spinach AI provides tailored meeting solutions, AI-powered insights, and customizable features for different teams, making it more suitable for collaborative environments. See comparison.
How does Spinach AI compare to Sonix?
Sonix offers automated transcription and translation. Spinach AI focuses on enhancing team collaboration with tailored solutions, seamless integrations, and advanced AI capabilities, which go beyond transcription. See comparison.
Why should I choose Spinach AI over other AI meeting tools?
Spinach AI stands out for its tailored features for different roles, advanced AI-powered insights, seamless integrations, customizable solutions, and positive customer feedback. It addresses specific pain points and enhances productivity across teams. Learn more.
Product Information
What is Spinach AI?
Spinach AI is an AI Meeting Assistant designed to enhance productivity and streamline workflows by automating note-taking, meeting recording, transcription, summarization, action item management, and workflow automation. Learn more.
What is the primary purpose of Spinach AI?
The primary purpose of Spinach AI is to improve workplace experiences by fostering feedback, transparency, and trust, while enhancing collaboration and productivity through automation and AI-powered insights. Learn more.
Who are some of Spinach AI's customers?
Spinach AI is trusted by teams at leading companies such as Netflix, Intercom, HubSpot, Zendesk, GoDaddy, Aircall, Adobe, and Wealthsimple. See more customers.
What are the key capabilities and benefits of Spinach AI?
Key capabilities include automated note-taking, workflow automation, AI-powered insights, seamless integrations, customizable solutions for different teams, enhanced collaboration, and improved customer engagement. These empower teams to work smarter and achieve better outcomes. Learn more.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).
